Policies

Session Frequency and Duration

The first session is one hour long. Subsequent sessions are 45 minutes, except for couples and family sessions, which are one hour. The frequency of the session is dependent on the type of treatment.

Phone/telemedicine sessions are available through a HIPAA-compliant portal in special prearranged circumstances

Please note: Dr. Cooper is unable to prescribe medications unless she has seen you in the last three months, or one month for controlled substances.

Payment

Payment will be collected at the beginning of the session. Check or cash is preferred.

Credit card authorization

For your convenience in paying for missed sessions or for sessions when payment is forgotten, a credit card authorization is kept on file. No payment will be billed without notification. A receipt will be texted to you.

Receipts

Monthly, weekly or receipts for every session can be obtained at time of payment. Receipts are not routinely mailed or faxed and are done so only by exception. Receipts cannot be emailed.

Insurance

Insurance is not accepted. However, you can submit your receipts to your insurance company and most often get partial reimbursement. Your insurance company can give you more details about your plan. Please call with questions about the session fee.

Cancellation policy

Cancellation is required two business days in advance. For example, if your appointment is on a Monday, the latest you can cancel and not be billed is Thursday at your appointment time.

Medication refills

Please leave all requests for medication refills on the office answering machine, with your name, date of birth, medication and dose. The medication will be refilled within 48 hours.

Communications

For reasons of confidentiality, Dr. Cooper does not use email or text in her practice.

Emergencies

In case of emergency, please call Dr. Cooper's office at 212-879-1970. If you are unable to reach her immediately, please proceed to the nearest emergency room.

Policies: FAQ